In some ways it seems like no time at all since Libby and I embarked on this journey, but in others it seems like we’ve been exploring this approach for many years. The good news as far as we are concerned is that the mindset is just as relevant now as it was when we first started talking about it on the Judge Business School roof garden. In fact, in this age of swingeing cuts and higher expectations it may just be even more relevant today.
The book examines all aspects of running an effective library service, but focuses particualrly on our interaction with our users and strategies for successful engagement.
We hope that you find it a useful read.
Andy & Libby